Contact & Support
Effective: 25 August 2026
For order confirmation, delivery updates, returns, privacy requests, or product support, contact our customer-support team through the same verified phone, WhatsApp, or messaging channel used for your advert or order confirmation.
For faster assistance
- Provide the name and phone number used for the order.
- Include the order reference, if one was provided.
- For damaged or incorrect items, attach clear photos of the item and packaging.
Support hours
Support requests are handled Monday to Saturday, 8:00 a.m. to 6:00 p.m. East Africa Time. Messages received outside these hours are handled on the next support day.
Safety reminder
Use only the verified channel that contacted you about your order. Do not share passwords, PINs, or one-time security codes with anyone.
This page intentionally does not publish private staff, owner, registration, or street-address details.