BetaLife

Returns & Refunds

Effective: 25 August 2026

We want orders to arrive as confirmed. Contact support promptly if an item is incorrect, damaged on arrival, or otherwise eligible for return.

Return eligibility

A return request should be made within 7 days after delivery. The item should be unused, unopened, and in its original packaging, with any included accessories and proof of purchase. For health and hygiene reasons, opened or used consumable products cannot normally be returned unless they were supplied incorrectly, arrived damaged, or are defective.

How to request a return

Use the customer-support channel through which your order was confirmed. Include the order name or reference, delivery date, reason for the request, and clear photos where the item is damaged or incorrect. Do not send an item back before receiving return instructions.

Assessment

Returned items may be inspected before approval. Items damaged through misuse, alteration, improper storage, or normal wear are not eligible. Delivery or collection costs may apply unless the item was incorrect, damaged on arrival, or defective.

Refunds and replacements

When approved, we will offer an appropriate replacement, exchange, or refund. Approved refunds are returned through an agreed method after assessment; processing time may depend on the payment provider.

This policy does not limit any mandatory consumer rights available under applicable law.